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PRIVACY POLICY

Your privacy is critically important to us. Our fundamental privacy principles at STUMPED! are:

  1. We are thoughtful about the personal information you provide and which we collect about you through the use of our ‘Contact us’ form and ‘Story’ page.
  2. We only store personal information for as long as we have a reason to keep it.
  3. We aim to make it as simple as possible for you to control what information we retain and what is permanently deleted.
  4. We aim for full transparency on how we gather, use, and share your personal information.

WHO WE ARE AND WHAT THIS POLICY COVERS

STUMPED! is a 'one-stop' website where people with limbloss, their families, and healthcare professionals can access a range of information corresponding to the different stages of amputation in Oxfordshire. We are passionate about providing quality of life to people with limbloss and giving them the ability to live lives that have got good reasons to value.

This Privacy Policy applies to information we collect about you when you use this website. Furthermore, it applies to information you provide us directly through email or telephone conversations, if applicable.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.


INFORMATION WE COLLECT

We only collect information about you if we have a reason to do so. For example, to provide assistance, to communicate with you, or to improve our services. We collect information if and when you provide information to us through our website, or directly to us through email, telephone or face to face. Additionally, some information may be collected automatically while you use our website.

Information you provide

The amount and type of information collected depends on the context and how we use the information. Here are some examples:

Information collected automatically

Some information is collected automatically when you visit our site. This includes cookies associated with our login system, and cookies used by social media plugins such as Twitter.


HOW AND WHY WE USE INFORMATION

We use information about you as mentioned above and for the purposes listed below:

  1. To provide our services (e.g. to share the story you have submitted, to offer answers to your queries).
  2. To monitor and prevent any problems with our service.
  3. To communicate with you, for example through an email or telephone number.

BASIS FOR COLLECTING AND USING INFORMATION

By using our website and services you are consenting to us storing certain information as detailed in this privacy policy.


HOW LONG WE KEEP INFORMATION

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it (described in the section above on ‘How and why we use information’) or when we are no longer legally required to continue to keep it.


SECURITY

While no service is 100% secure, we are proactive in trying to protect information about you against unauthorized access, use, alteration, or destruction. Measures we take include disk encryption to protect against threats to and attacks against us.


CHOICES

You have several choices available when it comes to information about you:

  1. Limit the information that you provide. You can choose not to provide optional information. Please keep in mind that if you do not provide this information, in some cases we may not be able to provide our services.
  2. Request we remove your information: While we would be very sad to see you go, if you no longer want to share your story, or hold an account with us, you can


YOUR RIGHTS

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  1. Request access to your personal data.
  2. Request correction or deletion of your personal data.
  3. Object to our use and processing of your personal data.
  4. Request that we limit our use and processing of your personal data; and
  5. Request portability of your personal data.

We will endeavour to provide tools through which you may access, correct, or delete your personal data, but until such time, scroll down to ‘How to reach us’ to, well, find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.


DATA CONTROLLER

STUMPED! is the controller of personal information, which means we are responsible for processing that information.


HOW TO REACH US

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us using the form on our contact page, or via our email info@stumped.org.uk.